We want you to love your experience with ELAVAE as much as possible, which is why we’re here to help. Our policy is that we accept returns on both new and gently used products within 10 days of receipt.

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Please note that discount and sale items are NOT eligible for returns or exchanges. If we mark down the price of an item you've already purchased, we will gladly adjust the sale price at your request within 10 days of your purchase date. Price adjustments will be credited back to the original form of payment used to purchase the item.

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All returns must be authorized. Packages returned to us without approval will not be accepted. To request a return please email info@elavae.com and include your name, order date, order number and reason for your return request. We will reply to your request within 2 business days.

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After your return and/or exchange is received we will issue your refund. 

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Please Note: Original shipping fees are non-refundable, and you are responsible for paying for your own return label.

 

If you had an issue with your order and/or received the wrong item by mistake, please email us directly at info@elavae.com

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