PROCESSING TIME
Orders are processed and shipped within 3 business days. A confirmation email with tracking information will be sent when the order has been shipped. Please note that it may take the shipping carrier a little time to update the tracking link so that you may accurately track your shipment. Orders placed after 12pm PST will begin processing the next business day.

Orders being shipped to an address in the United States are mailed using USPS, and typically take 2-7 days to be delivered. Exceptions to this would be determined by events outside of our control such as weather, natural disasters or other unforeseen circumstances.

Unfortunately, we are unable to ship outside of the United States at the moment.

For orders to Hawaii, Alaska, PO Boxes, APO or FPO military addresses, please keep in mind that transit times may be prolonged and may take up to 10 business days to arrive.

We know how important your order is, ELAVAE provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check with your neighbors as they could have received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

SHIPPING CARRIER DELAYS
Please keep in mind that we rely on the same tracking provided to a customer once a package leaves our facility. If you have a concern regarding your delivery and your tracking link shows your package is in-transit, please contact the shipping carrier for further detail.

In the unfortunate event that your tracking information states your order was delivered but you did not receive it, please allow up to 3 business days for the delivery to arrive, then email info@elavae.com for further assistance. Please note that we are not required to replace your missing merchandise, as it is up to the discretion of our customer support team to come up with a resolution per individual case.